Timber One New Zealand says its mobile calling services have been fully restored after a country-wide outage hit customers on Monday afternoon. The company earlier told RNZ some customers’ phone calls were intermittently dropping out or not going through.
A One New Zealand spokesperson said the outage was caused by a hardware issue at a central network technology centre, and a full investigation was underway. The spokesperson says they wanted to apologise to any customers who experienced dropped or failed calls. On its website, One NZ said the incident began shortly after 12.30pm on Monday. One NZ told RNZ some customers’ phone calls are intermittently dropping out or not going through.
A third party website, Downdetector, showed a sharp increase in the number of people with problems. At its peak at 12.50pm, was showing 191 issue reports. Sign up for Ngā Pitopito Kōrero, a daily newsletter curated by our editors and delivered straight to your inbox every weekday.